Terms and Conditions

CONFIRMED BOOKINGS POLICY

A booking is not confirmed unless:

  • a valid credit card is provided to secure the booking; or
  • a deposit of one night’s accommodation per week has been paid.

The balance is due on departure (or such other time as stated).

A credit card pre-authorisation (imprint) or cash deposit is required on check-in.

CANCELLATION POLICY

Villa San Michele adopts the following practice when dealing with cancellations of bookings:

  • If a booking is cancelled 7 days or more prior to the date of arrival, there is no charge.
  • If a booking is cancelled less than 7 days prior to the date of arrival, there will be a charge of one night’s accommodation.
  • If a booking is cancelled on the day of arrival, or is a no show, the full amount of the stay will be charged.
  • There is no refund for early departure.

SHORT NOTICE BOOKINGS CANCELLATION POLICY

  • Where a booking is made less than 7 days prior to the date of arrival, there will be no charge if cancelled within 24 hours of making the original booking.
  • If a booking is cancelled more than 24 hours from making the original booking, there will be a charge of one night’s accommodation.
  • If a booking is cancelled on the day of arrival, or is a no show, the full amount of the stay will be charged.
  • There is no refund for early departure.

CHECK IN & CHECK OUT

Check-in time is from 2pm on the day of arrival. If your apartment is available you may check-in earlier. If not available until 2pm, you can leave your luggage with the staff at reception. Check-out time is 10am on the day of departure. Late check-out is subject to availability and a fee applies after 12pm. All outdoor facilities are available to guests.

PAYMENTS

A pre-authorisation of a valid credit card is required on check-in. A room account for tours, telephone calls, transfers etc will be set up for your convenience which can be settled prior to departure. Payments can be made by cash, Eftpos, Visacard, Mastercard, Amex or Diners.

APARTMENT SERVICING

Rates include a mid-stay service on stays of 5+ nights. Daily service rates include daily servicing.

Our Contact Information
Toll Free: 1800 994 088
+61 7 4099 4088

Villa San Michele
39-41 Macrossan Street
Port Douglas QLD 4877
Ph: +61 7 4099 4088
info@villasanmichele.com.au
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